Where we deliver
We deliver to the UK, Europe (EU, Norway, Switzerland), the United States and Canada. If you are elsewhere, please contact us before placing an order.
Returns & Refunds
We want you to be completely satisfied with your purchase. Learn about our hassle-free return policy.
Simple 4-Step Return Process
Get your refund quickly and easily
Request a Return
Start a return from the order in your account within 7 days of delivery
Get Approved
We review your request within 1-2 business days and let you know once it's approved
Pack & Ship
Generate a prepaid label from your account (cost deducted from your refund) and drop your parcel off
Refund Processed
Receive your refund within 5-7 business days after inspection
Eligible for Return
Items we gladly accept for return
- Unused hair products in original packaging
- Items with original tags attached
- Returns requested within 7 days of delivery
- Items in resalable condition
- Prepaid return label cost will be deducted from your refund total
Not Eligible for Return
Items that cannot be returned
- Opened hair care products or styling tools
- Items without original packaging
- Custom or personalized products
- Items damaged due to misuse
- Sale or clearance items
Return Timeline
How long does the return process take?
Business Days for Authorization
We process return requests within 1-2 business days
Days for Return Shipping
Time for you to ship the items back to us
Business Days for Inspection
We inspect returned items upon receipt
Business Days for Refund
Refund issued to original payment method
Return Shipping
How to ship your returns
For UK returns, once your return is approved you can generate a prepaid return label from your account with Royal Mail (Post Office drop-off), Evri (ParcelShop drop-off) or InPost (locker drop-off). Please note: the cost of the return shipping label will be deducted from your refund total.
For orders delivered outside the UK, the same 7-day returns policy applies. Once your return is approved you can either buy a FedEx prepaid return label from your account (deducted from your refund), or post it back to the address shown in your account using a tracked service at your own cost and add the tracking number. Import duties and taxes paid on delivery are not refunded by us.
Packaging Requirements
- • Use original packaging when possible
- • Secure items to prevent damage
- • Include return order number
- • Remove any personal labels
Shipping Carriers
- • Royal Mail (UK, Post Office drop-off)
- • Evri (UK, ParcelShop drop-off)
- • InPost (UK, locker drop-off)
- • FedEx (international returns)
Need Help with a Return?
Our customer service team is here to assist
Have questions about returning an item? Contact our friendly customer service team.
info@hair4uonline.co.uk