Returns & Exchanges
We want you to be completely satisfied with your purchase. Learn about our hassle-free return and exchange policy.
Simple 4-Step Return Process
Get your refund quickly and easily
Contact Us
Reach out to our customer service team to initiate your return
Get Authorization
Receive a return authorization number and shipping label
Pack & Ship
Pack your items securely and ship using our prepaid label
Refund Processed
Receive your refund within 3-5 business days after inspection
Eligible for Return
Items we gladly accept for return
- Unused hair products in original packaging
- Items with original tags attached
- Products purchased within 30 days
- Items in resalable condition
Not Eligible for Return
Items that cannot be returned
- Opened hair care products or styling tools
- Items without original packaging
- Custom or personalized products
- Items damaged due to misuse
- Sale or clearance items
Return Timeline
How long does the return process take?
Business Days for Authorization
We process return requests within 1-2 business days
Days for Return Shipping
Time for you to ship the items back to us
Business Days for Inspection
We inspect returned items upon receipt
Business Days for Refund
Refund issued to original payment method
Return Shipping
How to ship your returns
We provide prepaid return shipping labels for most returns. Simply print the label we email you and drop off your package at any Evri location or schedule a pickup.
Packaging Requirements
- • Use original packaging when possible
- • Secure items to prevent damage
- • Include return order number
- • Remove any personal labels
Shipping Carriers
- • Evri (most common)
- • FedEx (international returns)
Need Help with a Return?
Our customer service team is here to assist
Have questions about returning an item? Contact our friendly customer service team.
info@hair4uonline.co.uk
Phone
01273036654
Live Chat
Available 24/7