UK Orders Only
Our returns, and shipping policies apply to orders placed and delivered within the United Kingdom only. If you are outside the UK, please contact us before placing an order.
Returns & Exchanges
We want you to be completely satisfied with your purchase. Learn about our hassle-free return policy — applicable to UK orders only.
Simple 4-Step Return Process
Get your refund quickly and easily
Contact Us
Reach out to our customer service team to initiate your return
Get Authorization
Receive a return authorization number and prepaid shipping label (label cost deducted from refund)
Pack & Ship
Pack your items securely and ship using our prepaid label
Refund Processed
Receive your refund within 3-5 business days after inspection
Eligible for Return
Items we gladly accept for return
- Unused hair products in original packaging
- Items with original tags attached
- Products purchased within 7 days
- Items in resalable condition
- Return shipping label cost will be deducted from your refund total
Not Eligible for Return
Items that cannot be returned
- Opened hair care products or styling tools
- Items without original packaging
- Custom or personalized products
- Items damaged due to misuse
- Sale or clearance items
Return Timeline
How long does the return process take?
Business Days for Authorization
We process return requests within 1-2 business days
Days for Return Shipping
Time for you to ship the items back to us
Business Days for Inspection
We inspect returned items upon receipt
Business Days for Refund
Refund issued to original payment method
Return Shipping
How to ship your returns
We provide prepaid return shipping labels for all UK returns. Simply print the label we email you and drop off your package at any Royal Mail location or schedule a pickup. Please note: the cost of the return shipping label will be deducted from your refund total. Our returns policy applies to UK addresses only.
Packaging Requirements
- • Use original packaging when possible
- • Secure items to prevent damage
- • Include return order number
- • Remove any personal labels
Shipping Carriers
- • Royal Mail (UK domestic — most common)
Need Help with a Return?
Our customer service team is here to assist
Have questions about returning an item? Contact our friendly customer service team.
info@hair4uonline.co.uk