For custom and pre-order items, delivery charges will be applied on a per-item basis. Each product will have its estimated time of arrival (ETA) specified since these items are individually crafted upon order, regardless of your chosen shipping method. The additional production time required will be added to the standard delivery times. Once your order is prepared for shipment, we will utilize your selected shipping method. Our dispatch and delivery services are available from Monday to Saturday, excluding public holidays.
UK Standard / Non Pre-orders:
|CUT OFF TIME
|3-5 working days
|Next Working Day Delivery
|Next working day
|Next Working Day Delivery by 12
|Next working day by 12pm
INTERNATIONAL Standard / Non Pre-orders:
|CUT OFF TIME
|3-7 working days
EXTRA DELIVERY INFO
We ship orders using Royal Mail. All orders require mandatory processing times within our delivery times of one to two business days on standard products for UK deliveries. Once you have successfully placed your order, order processing will begin automatically and orders cannot be changed nor modified. Delivery addresses cannot be amended without cancelling and replacing a new order.
We are not responsible for any fees (custom fees or taxes) associated with your shipment upon delivery. Customers are also advised to take necessary precautions whilst entering personal and delivery details. We will not be held liable for any incorrect delivery details or shipment addresses, as once orders are sent out there is nothing we can do about any corrections. If in any case an order has been shipped to an incorrect delivery address, the customer will be held accountable for re-delivery charges.
Shipping confirmation and tracking information is available via email as soon as your order is processed and shipped. We do advise that all orders are placed at least a week in advance to avoid unforeseen delays.
Please see our terms and conditions for any extra information regarding our delivery processes.