Shipping Information
Learn about our shipping policies, rates, and delivery options to ensure your order arrives safely and on time.
Order Processing Times
How long it takes us to prepare your order for shipment
In Stock Items
1–3 working days
Most hair extensions and accessories
Pre-order Items
3–5 working days
Lengths that are out of stock but open to pre-order
Note: Processing times begin after payment is confirmed and are shown for each item in your cart. The delivery times below apply once your order has been dispatched.
Shipping Rates & Delivery Times
Shipping costs and estimated delivery times by region
UK Mainland
Collect from an Evri ParcelShop or InPost locker
Free on orders over £100.00
From £3.05
Evri or InPost to your door
Free on orders over £100.00
From £3.24
Royal Mail Tracked 24/48 Signed
Tracked 48 free over £100.00
From £4.66
Europe (EU, Norway, Switzerland)
Royal Mail International Tracked
Up to 2kg per order
From £9.20
FedEx International Connect Plus
Signature option available
From £22.54
Canada
Royal Mail International Tracked
Up to 2kg per order
From £14.84
FedEx International Connect Plus
Heavier orders
Varies by weight
United States
FedEx International Connect Plus
Signature option available
From £24.40
Shipping Insurance & Protection
Your order is protected during transit
Damage Protection
If your parcel arrives damaged or has items missing, contact us within 48 hours of delivery with photos and we'll arrange a replacement or refund as appropriate.
Signature on Delivery
Choose Royal Mail Tracked 24/48 Signed for UK orders, or the signature option with FedEx for international orders, if you'd like someone to sign for your parcel.
Package Tracking
Every order includes full tracking information. You'll receive email updates at every stage of the delivery process.
International Shipping
We ship to the UK, Europe, the United States and Canada
Customs & Duties
International orders may be subject to customs duties and taxes. These fees are the responsibility of the recipient and are collected by your local customs office.
Where We Ship
Outside the UK we ship to the EU, Norway, Switzerland, the United States and Canada with Royal Mail International Tracked (up to 2kg) or FedEx (heavier orders, optional signature). Royal Mail does not deliver to the US.
Import Regulations
Some countries have restrictions on hair products. Please check your local import regulations before ordering.
Shipping FAQs
Common questions about shipping
When will my order ship?
In-stock items are dispatched within 1–3 working days and pre-order items within 3–5 working days. You'll receive a shipping confirmation email with tracking information once your order ships.
What if I'm not home for delivery?
Carriers will leave a notice with delivery instructions. Most carriers offer redelivery options or delivery to a nearby pickup location.
Do you offer rush shipping?
No, we do not offer rush shipping. All orders are processed and shipped according to our standard shipping times.
Need Help with Shipping?
Our customer service team is here to assist
If you have questions about shipping or need assistance with an order, our customer service team is available to help.
info@hair4uonline.co.uk
Phone
01273036654
Hours
Mon-Fri 9AM-6PM UK time